1. Our commitment to your privacy
2. Personal Information
What is Personal Information?
“Personal Information” is information or pieces of information that could allow you or your child to be personally identified such as:
Personal information does not include “aggregate” information. Aggregate information is data we collect about a group or category of products, services or users, from which individual user identities have been removed. In other words, information about how you use a service may be collected and combined with information about how others use the same service. Aggregate data helps us understand trends and our users’ needs so that we can better consider new features or otherwise tailor the Services.
How do we collect Personal Information?
We and our service providers may collect Personal information in a variety of ways, including:
How do we use personal information?
We share data within the Services as needed to perform the Services. We only share personal information with third parties in limited circumstances, described below. We will never share or sell personal information to third parties for marketing purposes.
We may use personal information:
HOW WE USE AND SHARE STUDENT DATA.
In addition to the actions described above, we may facilitate the sharing of Personal Information with third parties through the Services, though only when instructed and authorized to do so on behalf of the HGE school, Partner School, the student, or parent. We will use personal information about students to provide the Services and permit data sharing among Users authorized to view and access the student Personal Information. Each student and his or her parent will only have access to view or submit information relative to that particular student. Neither students (nor their parents) will be able to view or otherwise access the personal information of other students, with the exception of name, email address, and profile picture. Additional information may be accessible if provided to that student account by the HGE school or the Partner School (for example, a class photo and class roster containing the names and photos of other students may be added by a teacher to a student account). Except for the circumstances noted above, we only share student data for purposes of providing the educational Services to and at the direction of the HGE school or Partner Schools, parents, and students. For HGE students in Canada, the school will exchange Personal Information with the Ontario Ministry of Education in order to assign, update and validate the Ontario Education Number and the Personal Information associated with them.
We use reasonable organizational, technical and administrative measures to protect personal information under our control. Unfortunately, no data transmission over the internet or data storage system can be guaranteed to be 100% secure.
If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem.
For Canadian users, we store and process your personal information in full compliance with the British Columbia Personal Information Protection Act (PIPA), the Canada Personal Information Protection and Electronic Documents Act (PIPEDA), and provincial Freedom of Information and Protection of Privacy Acts (FOIPPA).
For United States Users, we store and process your Personal Information in compliance with FERPA, state laws relating to student data privacy, and other applicable U.S. law.
4. Access, modification and choices
We give you many choices regarding our use and disclosure of your Personal Information for marketing purposes.
As part of our Services, we may use your Personal Information to communicate with you about your child’s progress at school, your account or transactions with us, or send you information about updates and changes to our Services.
When you provide an email address to invite a friend or colleague or other contact to join the Services, we will use this information to send the invitation, and we may send 1-2 reminder emails if we have not received a response. From time to time, we may also send these individuals email communications letting them know more about our Services. The recipients may unsubscribe from these emails by clicking on the “unsubscribe” button within the body of the email at any time or by email to firstname.lastname@example.org.
If at any time you wish to stop receiving marketing communications from us, the easiest way to do so would be to use the unsubscribe feature in the marketing communication you received. You may also let us know by emailing, calling or writing to us using the contact information listed below in the “contact us” section. In your request, please indicate that you wish to stop receiving marketing communications from us.
In addition, we will not disclose your Personal Information to third parties, including our subsidiaries, for the third party’s direct marketing purposes if we have received and processed a request from you that your Personal Information should not be shared with third parties for that purpose. If you would like to submit such a request, please just let us know by using the “contact us” form. Please clearly indicate that you request that we do not disclose your Personal Information to our subsidiaries and/or other third parties for their direct marketing purposes.
Please note that changes may not be effective immediately. We will endeavour to comply with your request(s) as soon as reasonably practicable and in no event later than 30 days after we received your request. Please also note that if you do opt-out of receiving marketing-related messages from us, we may still send you important administrative messages, and you cannot opt-out from receiving administrative messages.
COMMUNICATIONS WITH STUDENTS
We use Personal Information to facilitate the sending of communications relating to the Services to and from the HGE school or Partner School, student, and parent. We send these communications only on behalf of, and at the direction of the HGE school or Partner School, student or parent. In limited circumstances, we may also send the student notifications regarding the student’s account and use of the Services, but we will never use Personal Information for advertising or marketing purposes without consent. Please note that all Users who have been authorized to have access to a student’s account, which could include a parent, student, school administrator, teacher and/or other User, may be able to view activity and content associated with such student account, including the content of communications.
6. Updates and Corrections
To review, correct, update, suppress, delete or otherwise limit our use of your personal information that has been previously provided to us, please send an email to email@example.com and clearly describe your request. In your request, please make clear what information you would like to have changed, whether you would like to have your personal information suppressed from our database or otherwise let us know what limitations you would like to put on our use of your personal information.
We will try to comply with your request as soon as reasonably practicable. Note that despite our efforts, there may be residual information that will remain within our databases and other records, which will not be removed or changed. Further, please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting such change or deletion (e.G., when you make a purchase or enter a promotion, you may not be able to change or delete the personal information provided until after the completion of such purchase or promotion).
7. Third party sites
We are also not responsible for the collection, usage and disclosure policies and practices (including the data security practices) of other organizations, such as facebook, apple, google, microsoft, or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including any personal information you disclose to other organizations through or in connection with the apps or our social media pages.
8. Retention period
9. Children’s Privacy
We do not knowingly collect personal information through the Services from a child under 13 without parental consent. When personal information is collected by a Partner School, we request our Partner Schools to obtain appropriate parental consent and authorization for a student under 13 to use the Service and for us to collect information from such student. Please contact us at firstname.lastname@example.org if you believe we have inadvertently collected personal information from a child under 13 without proper consents so that we may delete such information as soon as possible.
10. Sensitive information
We generally ask that you do not send us, and you do not disclose, any sensitive Personal Information (e.G., information related to racial or ethnic origin, political opinions, religion or other beliefs, health or medical condition, criminal background or trade union membership) on or through the sites or otherwise to us. In specific exceptions, we will make clear how you can do this securely.
11. Links to Other Websites
13. Contact us
Don’t want to be contacted in the future by us;
Would like to find out what information we have about you, would like a copy of the Personal Information which we hold about you (you may be charged an administration fee when we provide you with the requested information to cover our time and postage and handling or retrieval costs)
If you think that any Personal Information we hold about you is inaccurate, incomplete, out-of-date or irrelevant;
14. Service Development
16. Your Comments or Concerns
Our address is:
Higher Ground Education Inc.
10 Orchard Ste 200
Lake Forest CA 92630
Updated: December 5, 2022
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